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Customer Care Employee
Are you service and customer-oriented with a hands-on mentality. Is it natural for you to make every customer you talk to feel good? Is English one of your best languages? Are you looking for a job with both customer contact and administrative tasks? Then you are the Customer Care employee SiNOZ is looking for!
As a Customer Care Assistant you are responsible for all contact with webshop customers. You act as the first point of contact for our customers by answering their questions by e-mail in English and Dutch. Our customers deserve the best service and you know better than anyone how to provide this. You are by nature customer and solution oriented and know how to handle all e-mails and phone calls independently and correctly. You support our customers with their orders, product questions, payment problems, account updates, website education or any problems they may have.
You will be responsible for:
- Providing a high level of service by responding quickly and adequately to our customer inquiries in English and Dutch;
- You contribute significantly to the improvement of our service level and after sales processes by monitoring and obtaining customer insights and market trends;
- You are responsible for the administrative processing of any returns.
This is where you will be working
SiNOZ is an cruelty-free skincare brand founded in 2008. It is made for everyone who loves beauty and hygiene. In addition, SiNOZ makes it easier to buy skincare products online. From face mask and cleansers to beauty serums.
Your qualities
You are communicatively strong and have a good command of the English language. In addition, you are customer & quality oriented. You are an excellent problem solver with a positive attitude and a great sense of responsibility.
Furthermore, you have:
- Good command of the English and Dutch language is a plus;
- You preferably have recent experience with customer contact;
- Knowledge of Microsoft Office;
- Affinity with skincare social media.
This is what you get from us
- A pleasant, informal work atmosphere within a young and dynamic team;
- An attractive salary, vacation allowance, pension and travel allowance;
- Attractive employee benefits;
- 25 annual leave days for full-time employment.
Will you become our colleague?
For questions about the vacancy, please contact Gizem Aladag, Brand Manager SiNOZ, at +31 6 15 53 04 45.